Refund policy

Return & Refund Policy

Last Updated: August 2026

At Nine71foods, we care about the quality and safety of every product we deliver. Because our products are food items, returns are generally not accepted once an order has been delivered, opened, or shipped.

1. Non-Returnable Food Products

For food safety and hygiene reasons, we do not accept returns or refunds due to change of mind, personal taste, incorrect selection, or simply no longer wanting the product.

2. When We Offer a Refund or Replacement

You may be eligible for a refund or replacement if:

  • You received the wrong product.
  • An item is missing from your order.
  • The product arrived damaged, leaking, or in unacceptable condition.
  • The product arrived expired or unsuitable for consumption.
  • The product is significantly different from the description shown on our website.

3. Reporting an Issue

Please contact Nine71foods within 24 hours of receiving your order if there is a problem with your order.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A short description of the problem.
  • Clear photos or videos showing the product and the issue.

Please keep the product and its original packaging until your request has been reviewed.

4. Refunds

Once your request has been reviewed and approved, Nine71foods may offer a replacement, store credit, or refund depending on the circumstances.

For online payments, approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or bank.

5. Order Cancellation

Orders may be cancelled before they are prepared or dispatched. Once an order has been prepared or handed to the delivery service, cancellation may no longer be possible.

6. Product Storage

Nine71foods is not responsible for products that are damaged or become unsuitable after delivery due to improper storage, handling, or failure to follow the storage instructions provided with the product.

7. Contact Us

For any return, refund, or order-related issue, please contact Nine71foods through the contact information provided on our website.

We are committed to providing high-quality food products and making every order a positive experience.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.