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Shipping Policy

Last Updated: August 2026

At Nine71foods, we aim to deliver your order safely, quickly, and in excellent condition.

1. Order Processing

Orders are processed after payment confirmation.

Orders are usually prepared and dispatched within 1–2 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time is 2–5 business days, depending on the delivery location.

Delivery times may vary due to weather conditions, public holidays, high order volumes, or circumstances beyond our control.

3. Shipping Charges

Shipping fees are calculated and displayed at checkout before you complete your order.

Any available free-shipping offers will be clearly displayed on our website.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Nine71foods is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Damaged or Incorrect Orders

If your order arrives damaged, leaking, incorrect, or with missing items, please contact us within 24 hours of delivery.

Please provide your order number and clear photos or videos of the issue so we can assist you.

6. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, Nine71foods cannot guarantee an exact delivery time.

If your order is significantly delayed, please contact our customer support team and we will assist you in tracking your order.

7. Food Products

For food safety and quality reasons, please follow the storage instructions provided with each product immediately after delivery.

Thank you for choosing Nine71foods. We appreciate your trust and look forward to serving you.